Contact Us
You can contact the Non Gamstop Casino team about anything on martin-logan.co.uk: a correction to a review, a question about how we compare casinos, or feedback on a guide. This page explains what we can help with, what to include in your message, and where to go for problems we can't solve.
We are an independent information site. We are not a casino, we don't hold player accounts, and we can't see or change anything on a casino's side. That shapes what we can do for you, so it is worth reading the next section before you write.
What we can help with
- Corrections: a bonus term, payment method or limit on our pages that looks out of date or wrong. Tell us which page and what you found.
- Questions about our reviews: how a ranking or editorial rating was reached, or what a term such as wagering requirements means.
- Feedback and suggestions: topics you would like covered, or parts of a guide that were unclear.
- Commercial or editorial queries: anything about how the site works. Our About Us page explains who we are and our approach.
What we can't do
We can't act on your behalf with a casino. That means we can't release a withdrawal, reopen a closed account, reverse a bonus decision or recover deposits. We also can't guarantee any outcome from a complaint.
If you have a dispute with an operator, the practical order is usually:
- Gather your account details, transaction records and screenshots of the terms you relied on.
- Contact the casino's own customer support in writing so there is a record.
- Use the casino's formal complaints procedure if support doesn't resolve it.
- Check which licence the operator holds and whether that licensing body or an independent dispute service accepts complaints. Protection varies greatly, and casinos not covered by the UK Gambling Commission don't offer its route.
Before you write: what to include
A short, specific message gets a better answer. Please give us:
- The page address or title you are writing about.
- The exact wording you think is wrong, and where you saw the correct information (for example, the casino's current terms page).
- The date you checked. Bonus terms change often, and our pages carry a fact-check date, so a dated report helps us verify quickly.
Please don't send passwords, full card numbers or identity documents. We never need them.
How we handle corrections
When you report an issue, we compare it against the operator's published terms and other verifiable sources. If the page is wrong, we update it and refresh the date. If a detail can't be confirmed, we would rather say so on the page than guess. Casino advertising and confirmed fact are kept separate in our reviews, and headline offers such as those shown on our ranked cards are the operators' own claims, with conditions that apply.
Commission from operators may be earned when readers use our links, but it does not buy a ranking. Corrections are handled the same way whether they favour or criticise a casino. Read the Terms and Conditions for how the site may be used.
If gambling is causing you harm
If you are worried about your own gambling, please talk to someone rather than a comparison site. In Great Britain, GamCare runs the National Gambling Helpline on 0808 8020 133, and it offers online chat too. Our Responsible Gambling guide explains self-exclusion, deposit and loss limits, GAMSTOP, and blocking software.
Gambling is for adults aged 18 and over. Never gamble money you need for essentials, and don't treat gambling as a source of income.
Looking for casino information instead?
If you came here hoping to find a specific casino's details, our main guide to non GamStop casinos covers how the operators we researched compare on bonuses, payments and licensing. It is usually quicker than writing to us.
What to expect after you get in touch
We read every message about accuracy and aim to reply where a reply is useful. We can't promise a response time, and we may not answer messages that are abusive, that ask us to intervene in a casino dispute, or that request promotion. Use the contact details or form shown on the site to reach us, and keep a copy of what you send.